IPPB RuPay Virtual Debit Card is a digital debit card which can be generated by the customers on their mobile banking App. It allows IPPB customers to do digital transactions on eCommerce/ online websites for purchasing of goods/ services/ paying bills etc. on RuPay enabled portals/ payment gateway.
Some additional features of the card are as below:
· Card can be Generated, Blocked, Unblocked from Self-service mobile banking app.
· Individuals can set their own per day limits.· Acceptance on all RuPay enabled e-commerce site/ merchant site
· 180+ RuPay eCommerce offers run by NPCI like monthly cashback on paying utility bills, instant discounts etc. (https://rupay.co.in/)
· Please refer below table for scheme wise, card related features:
Card Management Process Flow in Mobile Banking App
Followings are the features of IPPB – RuPay Virtual card:
· Self-Generation
· View Card Details
· Temporary Block/ Permanent Block
· Unblock
· Limit Set
· Usage for online transactions
Process/ Screenshots of above processes are attached in Annexure – 1
Customer Grievance Handling
Customer may approach to IPPB on below channels:
1. Customer Care
2. Branch/ Access Point
Customer may approach for below issues/ concerns:
1. General queries
2. Card hot listing
3. Transaction/ Charge Issues
4. Fraud Reporting
General Queries:
Customer may approach IPPB for general queries/concerns like processes for card generation, card view, OTP, transaction limits etc. Processes of the same are described in Annexure – 1 & FAQs in the later sections.
Card Hot Listing
Customer may approach IPPB for hotlisting of card. Permanent block can be done on assisted mode as well as by customer himself/ herself using IPPB Mobile Banking App. For further use, customer has to generate card again via IPPB Mobile Banking App, permanently blocked card cannot be use again.
Transaction/ Charges Issues
Customer may approach IPPB for transaction / charges related issues like transaction failed at merchant websites but account debited, fees/ charges debited by IPPB etc.
FAQs:
Q. What is IPPB Virtual Card?
Ans. IPPB Virtual Card is Digital Debit Card, which can be used for e-commerce (online) transactions. The Card can be used to shop online at any merchant website/ online portals in India that accepts RuPay Cards, without any difference from a regular plastic Card.
Q. What is an e-commerce (online) transaction?
Ans. Electronic commerce, commonly known as e-commerce, refers to the buying and selling of products or services over electronic systems such as Internet/ Mobile and other computer networks.
Q. Is my Virtual Card safe?
Ans. Yes, the customer details (bank account number, mobile no., email address, etc.) are not shared with Merchant / Vendor. All the transactions are validated via OTP as a second factor authentication.
Q. Which type of customers can have Virtual Debit Card?
Ans. IPPB customers having Mobile Banking facility with transaction rights / access can avail the services of Virtual debit card.
Q. Will me card be activated for transaction also, after generation?
Ans. Yes, once generated, Virtual Debit Card will be activated for Online/ e-commerce transactions within India.
Q. Can customer withdraw Cash / transaction on point of sales (POS) machines using Virtual Card?
Ans. No, the Card can be used only for making online payments on ecommerce/ merchant websites/ payments gateways that accept RuPay Debit Cards.
Q. Is there any issuance charge or any annual fee for using Virtual Card?
Ans. Yes, one-time issuance charge is Rs. 25 (inclusive of GST). However, there is no charges on re-issuance of the card. Please refer schedule of charges available on the bank’s website for more information.
Q. If I suspect that someone has seen my Virtual Card details, can someone use it for fraudulent transactions?
Ans. As the card usage is protected through OTP (One Time Password), which is only sent to the customer’s registered mobile phone, the chances of fraudulent transaction are very low. However, the customer must take adequate precaution.
Q. What are the offers/ benefits available on RuPay Virtual Debit Card?
Ans. Please refer https://www.rupay.co.in/ for the offers on RuPay Debit card.
Q. What if customer have both Current Account and Savings Account.
Ans. Each account type will be issued one Virtual debit card.
Q. Can a minor (below 10 years of age) have Virtual debit card?
Ans. Virtual Debit Card will not be issued for minor below 10 years.
Q. Can I set my limit of Rupay Card from my Mobile Banking App?
Ans. Yes, customer may set individual limit on Mobile banking app. However kindly note that this limit should not go beyond the maximum limit defined by IPPB.
Q. Is there any minimum or maximum limit for the Card transaction?
Ans. Please refer below:
Minimum Amount Rs. 1
Maximum Amount Rs 50,000/- (per day, per card).
Q. Can I block my Virtual Card?
Ans. Yes, there is an option on Mobile Banking app to block IPPB Virtual Debit card either temporary or permanently. Customer may also approach nearest post office / bank branch/ access points/ call centre for blocking card permanently.
Q. What is the difference between temporary blocking and permanent blocking of virtual card and on which channels each is allowed?
Ans. As the name suggest; temporary blocking is to block the card on temporary basis, which customer may unblock later on. However, in permanent blocking, the existing card will be closed and can be no longer unblocked. In case of future use, customer may generate card once again.
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