The Cabinet Committee
on Economic Affairs today approved the proposal of Rs.4,909 crore towards IT
modernization project of the Department of Posts, covering 1.55 lakhs post
offices.
The total expenditure
for the project involving Rs.4,909 crore includes both implementation phase and
operation and maintenance phase for the IT infrastructure of Post Offices. The
IT project of the Department is a part of the Mission Mode Project (MMP)
included in the National e-Governance Plan (NEGP).
The Department of
Posts has a network of 1.55 Lakhs post offices spread across all the States and
Union Territories of the country. The key objective of the India Post IT
Modernization project is modernization and computerization of all Post offices
in the country including branch post offices in rural areas to create a
urban-rural network spanning across the length and breadth of the country.
The IT modernization
project is expected to give following benefits to the citizens of the country:
• Improve
customer satisfaction due to faster and more reliable delivery of services
• Enhance
visibility and transparency
• Provide
access by multiple channels to the customers e.g. post office counters, kiosks,
internet, mobiles ATMs etc;
• Ensure
delivery of "citizen centric services"
The IT modernisation
project will provide a national asset and infrastructure for all users apart
from the post offices including various government departments, business houses
and the citizens to use the services effectively for their communication,
banking, insurance and service delivery needs. The project will improve the
delivery of mails, banking and insurance services rendered by the Post offices
across the length and breadth of the country.
For the purpose of
implementation, the IT modernisation project has been structured into 8 segments
catering to IT infrastructure such as datacentre, network, computers and
peripherals, software applications which will cover all the product and services
of the Department of Posts, and change management which will help in effective
transformation into IT mode. The project will be implemented in all the 1.55
lakh post offices in a phased manner over a time period of 2 years, to be
followed by the O&M phase over the period of contract.
The project will be
rolled out to all the post offices covering all States and Union Territories in
the country a phased manner.
Background:
The proposal of the
Department of Posts is in continuation of the proposal which was approved by the
Cabinet Committee on Economic Affairs (CCEA) on 26th Aug 2010. The overall
project has been segregated into eight RFPs, of which, selection of vendors have
been finalized in case of 5 RFPs and LOIs have been issued. Of these 5 RFPs, in
four cases the contracts have been signed with the selected bidders. In respect
of two RFPs the financial bids have been opened and selection of the bidder is
under process.
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