Booking of Money Orders and handling of complaints thereof.

The number of users of money order service during the last three years and the current year is as given below:-

Financial year	Number of users
2008-2009	8,66,93,496
2009-2010	8,13,46,230
2010-2011	5,77,14,174
2011-2012 (up to January -2012	5,68,54,367

               

The number of complaints received for non-delivery of Money Order during the last three years and the current year is furnished below:-

Financial year	Number of users
2008-2009	1,90,666
2009-2010	1,77,360
2010-2011	1,64,980
2011-2012(up to June -2011	41,754

               

Enquiries are conducted in all cases of complaints and action is taken depending on the nature of the shortcomings/faults.

During the last three years 172 officials were found guilty for which punishment has been imposed as per rules.

To upgrade the money order delivery system and to ensure timely delivery of money order, the department has introduced Electronic Money Order across the country.

This information was given in Lok Sabha today by Shri Sachin Pilot, the Minister of State, Communication and Information Technology in response to a question.

Source : PIB release, March 21, 2012